Where the buyer is acquiring the product for the purpose of business then the Consumer Guarantees Act 1993 shall not apply.

In the event the buyer is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser’s rights under the Consumer Guarantees Act 1993, to the intent that no provisions shall any way limit the buyer’s rights under the Act.

Credit/Refund returns:

• Are accepted based on the reason for return, returns are the decision of Awesome Technology Limited. Simple reasons like “I did not want this anymore” are not acceptable for return. Full credit is accepted for goods that have not been opened and the packaging is undamaged, full credits are only accepted for items within 7 days after delivery to the customer. Any unopened and un-damaged goods returned within the 7-day return policy cannot be returned for a refund unless Awesome Technology Limited allows the return with a restocking fee based on a special circumstance (this decision is made by Awesome Technology Limited). If accepted back, a 10% restocking fee will apply to any refund.
• Tech Logic has the right to refuse a refund on opened packages and packages outside of the 7-day return policy. Opened packages within the 7-day return policy may be accepted back if Tech Logic wishes to stock the item as a second (this decision is totally at Awesome Technology Limited’s discretion). Opened and used returns, if accepted, may incur a significantly higher restocking fee.
• The software cannot be returned for Credit. This is due to copyright regulations.
• Incompatibility issues are the responsibility of you the customer. If you are unsure of the compatibility of a device we recommend you contact us first before purchasing or investigating it with the manufacturer of your device.
• Why we charge a restocking fee on returns because we do not want customers purchasing from us on a try-before-buy basis.
• All products must be returned with all accessories and packaging we cannot accept back any product that is missing packaging or accessories.

Faulty Returns:

• All Tech Logic products specify the warranty associated with them, if no warranty is specified please check with Tech Logic for warranty details.
• All hardware usually has a 1-year warranty or more.
• Software, Services, toner, cartridges, paper and parts do not have warranties.
• The software will usually have a tech support phone line with the manufacturer.
• Faulty returns are covered by either Tech Logic Direct or the manufacturer Direct depending on the product. For example, if it is an HP item with an Onsite warranty or an RTB warranty then the support will be direct with the HP N.Z. support line.
• Tech Logic will advise you of your warranty procedures when you complete our return form or feel free to contact us and ask.
• If Tech Logic will handle faulty return/replacement (80% of our products we handle all the replacements), All you need to do is fill in the return form and Tech Logic will get back to you with return instructions and a return number.
• Do not send items direct to Awesome Technology Limited. All returns have to go back direct to the service agent’s address that Tech Logic supplies with a valid returns number.

Faulty Repair and Replacement

• All faulty repairs and replacements go direct to the service provider and are repaired or replaced under warranty. Only items within their warranty period can be covered under warranty.
• The warranty period starts from the date of invoice (not the time of delivery).
• Products outside of the warranty period cannot be returned for repair or replacement.
• Software cannot be faulty and Software returns will not be accepted.
• Forward replacements: Tech Logic does not do forward replacements unless specifically arranged with a support technician.

Freight of faulty products or credits.

• The Freight or delivery of items for return for credit or fault to the returns team is the responsibility of the sender/customer. Tech Logic or the returns team will organise the return freight for the replacement product back to you. This is a standard RTB (return to base) procedure.
• If the wrong product has been supplied at Tech Logic’s error e.g. you ordered a 4gb flash drive and received a 1gb flash drive. Then Tech Logic will pay the return freight for you, this will be done by either courier pickup at your premises or posting a courier ticket to you or reimbursement of the freight cost at the same cost that was charged you to send the original item (depending on product and service team depends on what method above is used).

How to Process a Return or Credit

This is nice and simple just go to our contact page. Fill in the details on the returns form, then click submit. Our returns team will then organise a return number and details for returning the product for repair/replacement or credit. Or advise if more detail is required or if the item cannot be returned.

You will get a reply within 24 hours of sending (weekdays only) usual time to get an authorised RA number is 1-2 days. However, some may take longer depending on the warranty provider and the reason for return.

N.Z. Warranties 
All our products are supplied by New Zealand Distributors so all warranties are supported within New Zealand. On very rare occasions when the distributor is out of stock or a product has become obsolete, there may be an extended wait-time, for us to determine the most suitable replacement option for you. If no replacement can be sourced then either an alternative product or credit will be offered.