The Perfect Retail Solution

Instore and Online.

Simple – One System That Does Both…

Counter Intelligence offers the perfect integrated POS – Web Solutions for your retail store
Connecting to all popular web and accounting products – Counter Intelligence delivers a seamless solution to your Point of Sale needs.

What We Offer

Counter Intelligence Office

Easy management of stock, customers and staff all delivered in a comprehensive package with a superbly simple interface. See how our powerful interrogator reporting can see inside your retail store.

Customer Marketing: Helping you to target your marketing at receptive and profitable customers

Accounting: Keeping your in control of the bottom line

Strategy: Helping you to invest in the right products and stores

Staff: Helping you to roster your retail staff to be most effective

Purchasing: Helping you to control your commitments to your suppliers 

Counter Intelligence Office

Easy management of stock, customers and staff all delivered in a comprehensive package with a superbly simple interface. See how our powerful interrogator reporting can see inside your retail store.

Many users are now accustomed to swiping their smartphone or IPad to view extended pages and this same concept is available in CI Serve. By being able to “page” to another screen means that many more products can be viewed on one layer avoiding having to drill down through multiple layers. Of course the traditional method of “drill down” through menu layers is still provided for with no limitation on the levels that you can drill to. Also “pop-up” screens may be designed to add another selection level.

The screen layout of CI Serve will dynamically re-size to suit the size and characteristics of the screen it is running on or optionally the user may re-size it to their own particular needs. CI Serve has been designed from the ground up to provide infinite flexibility in the layout of the screens, the grids, the buttons and the functionality. This design functionality is available in the full version of the software which includes the Designer module.

A full customer side display allows the customer to view the sales lines as they are being entered together with an image of the product. Promotional or entertaining videos may be loaded in a default location and run unattended throughout the day at Point of Sale.

Counter Intelligence POS

Proven Point of Sale (POS) with inventory, loyalty, laybys, customer orders and laybys – POS for your single store through to a chain of stores. Developed for retailers by the people who know retail inside out.

POS Live 24/7

Retail requires high availability and the Counter Intelligence Point of Sale system delivers this 24/7 no matter what the state of the internet. A full database set is maintained at POS meaning that products, customers and inventory remain true and available.

Security Levels

Salespersons’ security levels provide peace of mind as they operate with their permitted activities at POS.

Buys Now, Pay Later

This method of payment has been trending throughout last year and allows consumers to spread their payments over 4 to 6 payments at no additional cost. Offerings include Afterpay, Laybuy and Zip.

POS Discounts

It’s easy to discount individual lines or the total sale manually or by a triggered discount.

Demographic Analysis

Knowing where your customers live, the promotions they respond to, and their purchasing habits allows the switched-on retailer to react and be directional in their marketing push.

Inventory Enquiries

Secure that sale by knowing where the inventory is – view and request the stock from the warehouse or another store.

E-Retailer

Creating and operating an online store just got easy, e-retailer shares all the information common to your physical stores – one source makes life a breeze!

Kudos e-retailer is an easy-to-use website builder that creates beautiful websites which make selling your products through an online store a breeze!

Using Counter Intelligence as the source of truth for products, customers, loyalty and inventory e-retailer provides the perfect system when selling online and instore. All of the information at Point of Sale in your physical store is mirrored on the website.

Using mobile-first web development e-retailer is based on the popular Bootstrap responsive framework that delivers a Google-friendly web store from mobile to desktop.

A rich set of internal options together with a full HTML editor and CSS means that a highly unique website can be up and running quickly.

Features

Customer Loyalty

In-store or online the same customer loyalty system allows customers to acquire and spend loyalty points. The complete customer database is present and accessible from any device anywhere for standard customers, loyalty customers and commercial business-to-business.

Show Sale Items Only

This feature allows you to create a page that will display only items which are on sale. This may be invoked within categories. Alternatively you may create a separate website that displays only on sale items – this then keeps your main site fresh with new product and not mixed with sale product.

Wish List

This allows a customer to add and remove items from a wish list. When they are ready the customer may move items from the Wish List to the Shopping Cart. The ability to email your wishlist to a friend is also available.

Kudos KPI is a cloud based reporting system that provides access to critical management information on mobile devices such as smartphone, ipad or tablet. Access the key performance indicators for your stores 24/7 from any location.

Features

'On The Spot' Stock Information

A customer asks “Do you have stock of this?”. With Kudos KPI you can quickly and easily look up the item to retrieve a live up to date stock figure. This can be done on the spot on any device without breaking away from the conversation.

Exceptional Customer Service

Easily look up a customers purchase history on the spot with your device while interacting with the customer – quickly identify their preferred colours, sizes, brands etc. to better help them with their purchase.

Drive Your Business Through The Dashboard

Gain quick access to information such as:
–      Units/Revenue/Cost/Profit
–      Top 10 Stock Groups/Products
–      Sales Performance by Hour/Period
–      Salesperson Statistics
–      Best Day/Average Day/Visitors

Kudos Integrations

Xero

Counter Intelligence seamlessly syncs information into your Xero Accounting System. Yes, the best of both worlds with a powerful Retail system feeding the world’s best accounting system. This interface runs from Kudos KCloud services in the Cloud and synchs your end of day totals, customer sales and inwards goods directly into Xero.

Shopify

A very full integration between Counter Intelligence and Shopify sees products, pricing, internet specific fields and inventory move to Shopify with fulfilled invoices and customers moving back.

Mailchimp

Interactions allow regular updating of information outward from Counter Intelligence into MailChimp. New customers, loyalty points etc can act as triggers for outward communication to your customers.